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Tag Archives: Presentation skills; Presenter tips

sticky buns

 

One of the axioms about great presentation skills is to “make it sticky”

 

Sounds good, but how? Here are four of tried-and-true strategies (the “application” part is how I say it – you can adapt to your style!).

 

1. Get people talking

People remember most of what they say, versus what the presenter says

Application: “Take 3 minutes, turn to the person next to you and share one thing that stands out so far”

 

2. Evoke disagreement

Critical analysis often means criticism – ideas don’t stick if a person hasn’t had a chance to integrate within existing knowledge, assumptions, worldview

Application: “Write down one concern, question or skeptical comment or idea about what I’ve been saying”

 

3. Initiate a “Teach Back”

No matter how much knowledge/skills/expertise I might have started with, anything I’ve ever had to teach forced me to learn more deeply.

Application: “Find someone you haven’t spoken to yet and teach them ___ (concept, skill, approach, etc.)

 

4. Bridge the Gap

Don’t be afraid to assign homework.

Application: “Before you go to sleep tonight, write down three things that you are going to practice or do differently based on the work we’ve done here today…and put them on your computer screen/refrigerator/other.”

 

Last week I was asked to facilitate a workshop for a diverse group of community health and counselling providers. The organizers asked for an outline of the proposed session as well as an overview of a subsequent follow-up session to help ensure uptake and implementation. In other words, why invest in staff training if there’s no traction over the longer term?

 

The research/education/practice gap is undeniably tough to bridge, and follow-up coaching and training certainly helps increase adoption and skill development. But in my mind, every presentation is an important opportunity to foster motivation for change – with or without follow-up.

cogs and wheels

It’s often good to follow your own advice

Last Friday I presented to a group of health practitioners (registered dietitians) at their annual conference. The topic was “presentation skills” – an important element of their professional practice, as dietitians frequently work with various client goups experiencing complex and challenging health conditions. They are not just presenting information. It’s more about inspiring and motivating health behaviour change when the stakes are high.

I have always found that ‘presenting about presenting’ poses a particular set of mental challenges. Audience expectations are generally higher than the norm and my expectations of myself are correspondingly escalated. I have to keep reminding myself of the axiom that any presentation needs to feel more like a conversation than a performance. That means focusing on the audience’s learning needs, goals, and practice challenges, as opposed to my own ‘performance’.

And mirroring the dietitians’ clinical practice with groups, the information that I shared was nowhere near the most important part. (There’s a whole library of books written on presenting and facilitating, covering more content and in greater depth than any 45 minute talk could ever do justice to.) Sparking some lively critical reflection and dialogue (internal and external) about the pitfalls and best practices for us all to pay attention to when presenting to groups was the most meaningful part of the session.

It’s often effective to follow one’s own advice, and happily I was able to come reasonably close to putting into practice the four themes of my session:

1. Stop performing

2. Engage everyone

3. Transform your slides

4. Make it sticky.

OK, maybe I didn’t engage absolutely everyone – but on my way out of the room the A/V guy did give a big thumbs-up, and let’s just say that hasn’t been a uniform experience. I say, gather your nuggets where you find them!

acorn in forest

BG padlock closeup

 

 

 

 

 

 

 

Finding beauty all around you

 

In a previous post (PowerPoint Design Best Practice) I discussed my #1 tip for creating beautiful and compelling presentation slides:

PPT Essential Design Principle

 

 

 

 

 

 

 

 

Just one problem – where to find fabulous backgrounds and images? Although there are lots of “free” image sites online, I have found that many of these tend to be over-used and/or not what I’m looking for. Stock images are a great option and alternative, but subscriptions can be costly.

Believe it or not, you don’t have to be a professional photographer to create your own gorgeous images. Composing and capturing the “perfect shot” is far from easy, but there is great beauty in the tiny details that surround us every day. Here are some examples of pictures I’ve taken that I can’t wait to use in future presentations. The extreme close-up strategy makes it easy even for rank amateurs like me to create my own image stock with a borrowed camera during a morning walk.

 

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3 + 3 ‘Dos and Don’ts’ for Slideware Best Practices (plus a bonus tip)

 

Text-heavy slides + presenter’s commentary = missed opportunity. That’s because audiences experience “channel interference” when they’re confronted with text on a screen in tandem with spoken commentary. It’s challenging to both read and listen at the same time. (Like, for example, Saturday morning when you’re immersed in the weekend paper and significant other wants to chat.)

Even worse is reading the text directly from your slides, because people can read silently faster than you can read out loud (plus that announces to the audience that you are actually redundant, assuming that they can read your slides for themselves). On the other hand, seeing an image plus listening to a person speak does not create this channel interference, and engages us both visually and aurally.

 

In a nutshell, here are my 3 + 3 key ‘Dos and Don’ts’ for Slideware Best Practices:

DO break up complex diagrams and visual illustrations into “chunks” offered over a series of slides, and/or provide a handout of the entire image.

DO use an image scaled to cover the whole slide, perhaps accompanied by minimal text (or just a single word or phrase).

DO proofread your slides. Then go back and proofread them again.

DON’T put the content of your talk on your slides. That’s what handouts are for.

DON’T use PowerPoint templates and clip art. These look retro – and not in a good way.

DON’T use text animations. Unless you are a creative director for an ad agency with a big budget, and even then think twice.

 

Bonus tip: If you ever hear yourself apologizing for any [easily preventable] part of your presentation (for example, slides unreadable from the back of the room, random typos, content on a slide that you don’t really understand), chalk it up to presentation karma…and gather these nuggets of feedback for your cache of hard-earned wisdom.

 

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Be yourself, only better

 

The term present connotes giving a performance, with all of the formality and pomp that implies. But it can also mean being present; in other words, being our true and authentic selves in each moment with the group.

“The most precious gift that we can offer is our presence.” –Thich Nhat Hanh

Henderson and Henderson (2007) argue that the most effective presenters engage the audience in ways that feel like a one-on-one conversation. The qualities of a performance versus a conversation are summarized in the diagram below:

 

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Some strategies include:

  • Making eye contact that encompasses all sections of the audience (left to right, front to back).
  • Exercising self-awareness with respect to what makes you unique, appealing and enjoyable to be with? Leverage these qualities in your presentation style.
  • Intentionally modulating your vocal tone and phrasing consistent with a conversational approach.
  • Carefully considering the audience, including their needs, wisdom and experience (individually and collectively).

Of course, I don’t deny that presenting is different from a casual conversation. There is formality, gravity and hierarchy to it (as in the diagram above). But the more we see of you – the real you – the better. We’re most engaged when we can identify with the other person (even just a little). When their experiences connect to ours.

Sure, we’re all special, but we’re also all human. It’s a bit of a paradox: The more you express your unique and unreproducable humanness, the more universally engaging you are as a presenter. Easier said than done (especially when performance anxiety is a kind of enemy of authenticity – check out 5 tips for Coping with Stage Fright).

But there it is: that’s the journey!

 

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You only have two minutes…make them count

I’ve noticed a trend at academic conferences over the last few years towards ‘micro presentations’:

  • Timed, two minute panel presentations, followed by Q & A
  • “Two minutes, two slides” (often as a complement to research posters).

 

In both cases, a presenter’s first reaction might be “How is that even possible?!” Many people consider a typical 15 minute symposium presentation to be at least 45 minutes too short.

And yet…

Broadcast advertising has demonstrated pretty convincingly that it’s possible to tell a compelling story in as little as one minute. Here’s a compelling love story told through Goggle search terms…”Parisian Love“.

In advertising, two minutes is an eternity. I’ve done my share of two minute presentations at academic conferences, and here are three steps to make yours stand out:

 

Step 1 (30 seconds): Foster an emotional connection

Offer a quick story illustrating the problem or issue and why the audience should care. Quick means three sentences, max.

 

Step 2 (90 seconds): Feed their heads

Next, you have a whole minute-and-a-half to share how you solved the problem. In five or six sentences.

 

Step 3 (30 seconds): Take it to the next level

What’s the bigger picture or implications for members of the audience? What could they do as a result of your research? (Try for one well-crafted call to action).

 

I’m not saying it’s easy to edit a major research initiative down to 120 seconds. As legendary jazz musician Charles Mingus put it, “Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that’s creativity” [or genius].  Even two minutes offers a precious opportunity to tell your story. Make it count.

 

Bonus tip: Practice with a timer!

 

 

Related:

 

How to Write a Conference Abstract in 4 (kind of) Easy Steps

 

 

 

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Please turn off all mobile devices…in your dreams

 

The “two turntables and a microphone” line sounds a whole lot better when you sing it, especially if you’re Beck. But the general idea relating to teaching and presenting is our need to balance multiple instructional strategies in order to keep learners engaged. Just like a great DJ keeps a dance floor full.

 

Given the ready distraction of mobile devices, along with an increasingly normative expectation for immediate text/email responding, today’s educators and presenters have a hard row to hoe in holding a group’s undivided attention. The cellphone issue gets lots of attention in conversations about classroom comportment and etiquette.

 

And yet…I can’t help asking…

Do people tune out, text, talk and email when they are super-interested in what’s happening in their learning environment?

 

In other words, if people aren’t dancing, whose fault is that? I hate to blame the DJ, but the truth is that some pancake turners are more attuned to the energy in the room than others. They know when and how to change things up.

 

I have observed an inverse relationship between the use of mobile devices by participants and the number/frequency of instructional strategies/approaches used. I’m just saying.

 

 

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presenter’s five worst nightmares

Here they are – my top five, in no particular order because all can be equally harrowing:

1. Being unprepared: Not so much unprepared with respect to content, but being disconnected to the learners and their needs. It is possible to get caught off guard with a group whose expectations are not a match with the topic or what I’ve prepared. Like the time with a group whose manager made them all come to my workshop, and unknown to me they were collectively engaged in a major power-struggle with said manager. Not fun being caught in the middle of all that.

2. A complete A/V fail: I once arrived to present to 300 practitioners, and as the speaker was introducing me, one of the organizers casually mentioned that the projector wasn’t working but should be up and running in an hour or so.

Me: “No problem, we’ll just go with the handouts.”

Organizer: “Handouts? Oh…I knew I forgot something…”

Me: !

Speaker: “…and in conclusion, it is my pleasure to introduce our presenter….”

A live demonstration of the therapy mode I was presenting on bridged us to the arrival of the tech person. But if there had been no tech person?

3. A cancelled flight to a talk that has been booked a year in advance, for which lots of people have prepared with care and attention to detail. Last week’s flight out – on time, no less – on the biggest snowstorm of the year was an actual miracle.

4. Noise in the hotel the night before a talk: I’ve learned through experience to politely express the following wish list when checking in:

Away from the elevator (it’s like living on a quiet cul-de-sac versus a major thoroughfare)

No door to an adjoining room (interior doors aren’t nearly as soundproof as walls)

Upper floor (for some reason the partiers tend to be congregated on lower floors).

The worst was that night in Brazil having to pack up and change rooms at 1:00 AM because the folks next door had lots to say (though I don’t understand Portuguese), really loud voices, and no signs of flagging.

5. A boring presentation: It takes so much time, effort and commitment to get a group together, and it’s such an important opportunity to inspire and motivate change. Keeping things fresh, engaging, relevant and fun is a lot of work, but the alternative is bad news for everyone – presenter and group.

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It’s about preparation versus rehearsal

 

My first exposure to the concept of a ‘meditative preparation’ for working with others – whether in a therapeutic, collegial or educational context – came from Dr. Lawrence Shulman in his notion of sessional “tuning in” to a group prior to each group therapy session.

For Shulman, tuning in is about taking a few minutes beforehand to anticipate and imagine what might be going on with each person and with the group as a whole:

  • Was it difficult to get to group because of weather or transit?
  • What other competing priorities might people be struggling with?
  • How safe are people feeling in the group itself?
  • What stage of group development are we at?
  • Are people there because they want to come, or because someone else made them attend?

I have found the skill of tuning in to be enormously helpful before leading any group, including conference presentations, trainings and workshops. Intentionally tuning in helps get me focused on the participants, how they’re feeling, and what they are hoping for; versus focused on me and what I am feeling or hoping for! Tuning in puts me squarely in in the “here and now”. It helps me to be 100% present.

Take five minutes before you enter the room to reflect on the above questions. The best five minutes you can possibly spend: think preparation versus rehearsal.

 

 

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Earn it, care about it, and tell me a story

 

Although I have never attended a Dale Carnegie seminar on public speaking, I have found that his books are a treasure trove of wisdom and experience. While he did not discover the importance of connecting with an audience through authentic and personally-informed communication, Carnegie was able to convey these ideas in a powerful and compelling way.

In particular, three of Carnegie’s stand-out tips for a successful presentation are worth emphasizing:

1. Earn the right to talk about your subject. To me this idea captures the credibility that comes from experience, knowledge and practice. A high-stakes example is delivering a workshop on presentation and teaching skills, something I always approach with trepidation. Presenting about presenting, and teaching about teaching, means that as a facilitator, my own modeling of the subject needs to be outstanding in order to earn the group’s respect and engagement. I don’t think I’d be able to be successful in this without the years of experience I have spent “in the trenches” (e.g., this article on presenting in less-than-optimal surroundings).

2. Make sure that you are passionate – that you truly care – about your topic. My personal experience in the transformational impact that learner involvement and group energy can have makes it easy for me to convey my excitement about dynamic group facilitation and teaching. I know that transforming practice can make a meaningful difference in peoples’ personal and professional lives and careers, and that inspires me to want to inspire others.

3. Use clear and relatable illustrative stories to underline your key points. We are all hard-wired to respond to stories, and what better than our own experiences to communicate real-life applications and meaning behind important concepts or strategies?

I recently witnessed the impact of an inspirational teacher in my teenager’s volitional commitment to complete one hour of physics homework per day over the holidays. Did I mention that this is unprecedented and has been sustained with zero prompting on my part? The determination to master a complex and challenging subject is largely due to an outstanding teacher’s effectiveness in sparking interest and motivation in his students. From the teenager’s reports, this high school teacher brings years of experience in the field, loves everything to do with physics, and is not wanting for intriguing and off-the-wall examples.

What a powerful testimonial to the continuing relevance of Carnegie’s presentation tips: Subject mastery you’ve truly earned, passion for the topic, and good stories can all add up to a stellar experience for both audience and presenter.

Halloween Topiary

 

 

 

 

 

 

 

 

 

What’s not to like about putting on a costume and knocking on strangers’ doors for free candy?

 

 

 

I grew up in a low-candy household, so when I was a kid, October 31st was my chance to stock up for the year. As fellow witches, ghosts and monsters dropped away one by one, I persevered alone carrying a heavy white pillowcase, trudging on until I achieved a self-imposed quota of sugary provisions. Months later, in the heat of an August day, lying on my bedroom floor desultorily reading an Archie comic, I would find a mass of dusty and melted candy forgotten underneath the bed.

 

The lessons learned?

Candy tastes really good. Scarcity makes things more appealing and desirable. Too much candy, after a while, doesn’t taste so good. A surfeit of that which is most desired siphons the magic away…Until months pass, autumn leaves turn, and the cycle continues anew.

 

I resolve to apply the following lessons learned from childhood to my teaching:

Don’t give out more than students want: “To teach well we need not say all we know, only what is useful for the pupil to hear”.

Make learning appealing and desirable (and fun).

Awaken others’ minds to the places where their knowledge is scarce (because that will make them want it even more).

In the end, the one who wants it most will trudge on after all others have had enough or given up.

and

There may be such a thing as too much Halloween candy, but there’s no such thing as too much knowledge.

 

 

 

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Where does it hurt? That’s the key diagnostic question whether you’re a presenter or a clinician

 

A common clinical dilemma in counselling practice is when the practitioner is more invested in change than the client. This is manifested in clinicians working harder than their clients and caring more than they do about change. How and why does this happen?

 

I think this disproportionate effort stems from two things:

  1. Practitioners are trained to identify issues of concern and have a heightened awareness of the long-term implications and consequences of negative health behaviours.
  2. Because of their training and awareness, practitioners often feel that they know what is best for their clients.

The first point is helpful; the second…not so much.

 

It’s like the quotation:

“Advice is what we ask for when we already know the answer but wish we didn’t.”  In other words, people are the experts in their own lives.

 

So what does all this have to do with presentation secrets?

In a teaching context, the instructor – just like the clinician – is expert in his or her specific knowledge domain and strategies for internalizing and enacting knowledge and skills. It’s when we take the stance of “I know best” that we run into trouble in the classroom. All people (whether patients or students) are in charge of their own lives and actions; learning is volitional and learners will always be self-determining in what and how much is learned.

 

Here’s the secret:

Always start with the problem that the learner identifies as relevant and pressing. Affirm autonomy. Offer solutions in the spirit of collaborative problem-solving. Tailor the content to the real-world needs of the individuals with whom you are engaged.

How do you know if you’re doing it right? Hearing “Yes, but…” is the clue that you’ve gone off track. Figure out the pain point and offer ways to make it better. Then leave it up to the real experts: the people you are entrusted to serve.

 

 

 

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A small investment that can add big value to your training or workshop

 

People attend courses and workshops for a variety of reasons: some are there to learn, some are forced to attend, and others are curious-but-skeptical. Yet whatever the reason, how can we add value in the form of creating a compelling and memorable experience? An experience that effectively reaches beyond the workshop into the “real world” inhabited by our learners?

An obvious way to help bridge the learning-practice gap is to offer a package of professional, relevant and well-designed handouts. We trainers reassure ourselves that this invaluable resource will serve as an oft-consulted reference for learners post-session. Yet, how many of these things have you unearthed and pitched out in an office-purge years later? It’s a natural tendency to “file it and forget about it”. So…What else is needed?

I have attended two recent faculty development sessions where the speakers employed an ingenious and appealing strategy. So brilliant, so obvious, why have I never done this before? I am decided that I will now incorporate this into every single workshop:

Give each and every participant a small, meaningful token – a symbol – of the underlying meaning or “spirit” of your session.

Don’t tell them ahead of time. Do it near the end of your workshop or talk. Involve them in an activity demonstrating how they might use it.

 

Example:

In the Motivational Interviewing workshops that I facilitate, we talk about the skill of affirming as one of four foundation skills in this counselling approach. Last week at a session I gave for Queen’s University Health, Counselling and Disability Services clinicians, I handed out “saphires” (plastic, from a discount store) to each participant, and asked them to consider an affirmation that they could offer to a challenging student they are working with. Long after the workshop, that “jewel” on a practioner’s desk is a tangible reminder of mindful practice, and more evocative (and concise) than the 40 page handout I provided! (Or even the one page ” MI Tips ” for that matter).

Learners give their time, attention and wisdom to us when we co-construct learning communities. In the spirit of reciprocity, I have decided that going forward, a symbolic token to take away represents a significant value-add for learners and a reminder of what we have collectively shared.

 

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These essentials combine great design with utility and don’t break the bank

 

September is the time for students to gather together their learning tools (aka school supplies) for the coming year. What about teachers and presenters? Obviously, a laptop computer is handy. What else? Here are my essential presenter survival tools, all of which conform to my criteria of great design + utility + affordability. Plus a few extras that should not be forgotten on your packing list.

 

Remote mouse / slide advancer

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If you use slideware, there is no excuse for being stuck beside your computer throughout your talk. If you haven’t yet gotten around to getting one of these, buy one immediately and take it with you everywhere. I like Logitech’s version which comes with its own case. And don’t forget to retrieve the little USB key at the end of your talk!

 

 

 

 

 

USB Hub

Belkin

So useful! Have you ever been one of five panel speakers all trying to copy their presentations to the conference’s laptop a few minutes before the symposium’s start time? Or you are presenting using someone else’s computer, and there is only one USB port available, and you need to plug in both your presentation and your slide advancer (see above)? I especially like Belkin’s version where each of the four USB ports has its own area (USB hubs with parallel ports can get a mite overcrowded). I am not sure if anyplace still carries this one, but can try here…

 

 

 

 

 

 

External laptop speakers

Cyber acoustics

Even if the training venue has a sound system, it doesn’t always work. You want to play your demonstration videos or your intro music, and these Cyber Acoustics portable USB speakers are super-light and magnetically snap together for travel. They also cost under $20.00.

 

 

 

 

 

 

Back-up of your presentation and handouts

What if you drop your computer? What if it gets stolen? For sure someone can borrow a laptop for you. They can’t help with the presentation though, so bring a spare USB key just in case.

 

Extension cord

It amazes me how many training rooms I have been in that don’t have an electric outlet anywhere even remotely convenient to plug in a laptop or projector. And for lack of my own extension cord, I have wasted precious time waiting for someone to track one down – they are invariably rare especially when needed most.

 

Extra pens you don’t care if you get back

If you want people to write stuff down, acknowledge that some folks may not have anything to write with. It’s easy to pack a few cheap pens, just in case.

 

Bottled water

Do not assume there will be a water source. Some training venues are dryer than the Sahara desert.

 

Energy (preferably in the form of chocolate)

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I don’t want to risk a melted mess all over my stuff, but I do want chocolate. My preferred energy sources are M&Ms and Luna Bars.

 

 

 

 

Rolling Briefcase

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OK – now where to stash everything? I have searched years for the perfect “training suitcase”, and I think I finally found it: great quality, good looking, well-designed, compact and affordable. This Swiss Gear four-wheeler has a mini-office organizer in front and a spacious interior for overnight travel necessities. It’s also carry-on size for most airlines, and packs up all my stuff with room to spare.

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It’s all about creativity, reflexivity and connectivity

Teaching as informing is a short-term solution to a long-term problem. Today, providing information is secondary to engaging peoples’ interest and motivation so much that they will want to seek out more and more, beyond the boundaries of the boardroom, lecture hall or online discussion forum. It’s about meta-teaching…teaching others to become their own teachers.

Daniel Pink, in A Whole New Mind, describes how the information age has undergone a seismic shift to the conceptual age. Meaning that the left brain skills of information management/analysis have been surpassed by the right brain skills of creativity, reflexivity and connectivity.

We’ve progressed from a society of farmers [the agricultural revolution] to a society of factory workers [the industrial age] to a society of knowledge workers [the information age]. And now we’re progressing yet again – to a society of creators and empathizers, pattern recognizers, and meaning makers [the conceptual age].

In the conceptual age, educators and presenters need to go way beyond informing because:

a. The information that the presenter deems essential may not align with the relevance and priorities of the audience; so that means little incentive for long-term retention.

b. People generally don’t remember much of what they hear. Or if they do, the half-life of information is pretty short, so there isn’t much impact to be realized if our focus is on the content of a presentation.

c. Even if the information is relevant and memorable, our knowledge landscape is a moving target – information changes so rapidly that what is current today quickly becomes out of date.

And that is where transformative learning comes in…

Introduced by Jack Mezirow in 1997, transformative learning is about engaging peoples’ underlying assumptions and facilitating change in frames of reference. Think of it as that “aha!” moment, when a whole new concept seems to snap into place and suddenly we see things from a new and broader perspective. Signal moments in learning are accompanied by affect – delight, surprise, disappointment, satisfaction, excitement – extending beyond solely cognitive-based insight or understanding.

A defining condition of being human is that we have to understand the meaning of our experience. For some, any uncritically assimilated explanation by an authority figure will suffice. But in contemporary societies we must learn to make our own interpretations rather than act on the purposes, beliefs, judgments, and feelings of others. Facilitating such understanding is the cardinal goal of adult education. Transformative learning develops autonomous thinking.

How can we as educators make this magic happen in our day-to-day work? Well, transformative learning presupposes transformative teaching (if teaching is the right word in this context) (a.k.a. transformative faculty development?). And in turn, transformative teaching implies…teaching about teaching. Meta teaching.

Both the words and the music. Play that funky music.

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